[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fs28jxzynwnq4":3},{"success":4,"breach":5},true,{"_id":6,"name":7,"title":8,"slug":9,"domain":10,"breachDate":11,"addedDate":12,"modifiedDate":12,"contentUpdatedAt":13,"source":14,"sourceUrl":15,"sourceUrls":16,"pwnCount":18,"affectedCount":18,"affectedCountStatus":19,"affectedCountLowerBound":20,"affectedCountUnit":21,"hasEnglishDescription":4,"severity":22,"dataClasses":23,"description":29,"seoTitle":30,"seoTitleEn":31,"seoDescription":30,"seoDescriptionEn":32,"logoUrl":33,"isVerified":4,"isSensitive":34,"isSpamList":34,"isMalware":34,"company":35},"68e3266eda11adda488252c0","MSI","MSI Data Breach","msi","msi.com","2024-07-07T00:00:00.000Z","2025-01-17T01:14:17.000Z","2026-07-18T23:54:39.711Z","RMA warranty records exposure","https:\u002F\u002Fcyberinsider.com\u002Fmsi-data-exposure-compromises-over-600000-warranty-records\u002F",[15,17],"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=DeE_gLl3j94",249990,"known",null,"unknown","High",[24,25,26,27,28],"Email addresses","Names","Phone numbers","Physical addresses","Warranty claims","\u003Cp>The MSI data breach is a customer data leak connected to the public access of RMA records related to the hardware manufacturer's warranty and return processes in July 2024. The verified scope includes 249,990 unique email addresses. The records contain email addresses, full name information, phone numbers, physical addresses, and warranty request details. This incident has not been verified as a password or payment card leak; the main risk point is the combination of customer identity with the context of the warranty request. RMA records can reveal which product a user initiated a service process for, which communication channels they used, and sometimes details about the delivery or repair process. Therefore, the impact is not limited to spam emails alone.Attackers can prepare more convincing fake support messages, shipping fee requests, warranty renewal offers, or device replacement notifications with details resembling the real product and service information. For MSI customers, the most important defense is to directly verify messages related to the warranty process, not enter payment or personal information through a link, and check sensitive information regarding service requests only through official login screens.\u003C\u002Fp>\n\u003Ch2>Leaking Data Types and Risks\u003C\u002Fh2>\n\u003Cp>Although the types of data included in this record do not directly contain a password, they increase the risk of phishing and fraud. An email address allows an attacker to reach the user; a first and last name and phone number help make the message appear personalized. A physical address can be used in deceptive notifications themed around delivery and service processes. Warranty claim details constitute the most sensitive commercial context of the incident. An attacker who knows which hardware product the user has gone through the service process for can communicate using titles that seem very realistic, such as graphics card, motherboard, laptop, part replacement, shipping label, or repair status.This data alone does not provide access to a bank account; however, when the right person, the right product, and the right support context come together, the likelihood of directing the user to a fake payment page, downloading a malicious file, or sharing account information increases. The phone number also offers an additional contact channel via voice call or text message. Therefore, individuals matching the MSI record should be monitored more strictly, especially in messages related to warranty, returns, exchanges, shipping, invoices, and technical support. Although the risk of password cracking is low since the password has not been leaked, targeted attempts on other services using the same email address may be observed.\u003C\u002Fp>\n\u003Ch2>Verified Scope and Boundaries\u003C\u002Fh2>\n\u003Cp>The number of verified accounts should be recorded as 249,990. The incident date has been confirmed as July 7, 2024, and the date added to the registration systems as January 17, 2025. The scope relates to customer records associated with MSI RMA and warranty claims. This record does not imply that MSI account passwords, social security numbers, driver’s license information, or payment cards were leaked. In statements attributed to MSI, it was argued that the incident did not involve types of identification numbers with higher sensitivity that would affect the notification threshold, and there is no evidence of access. Nevertheless, customer records subject to public access carry practical risks, particularly due to the contact and address information used in warranty processes.While some news records express the number of guarantee records as higher, the number of verified unique emails is 249,990; this number should be taken as a basis in terms of user search and account matching. Data fields should also be limited to email addresses, names, phone numbers, physical addresses, and guarantee claims. Fields that are uncertain regarding product purchase or service details should not be added to the public record; only verifiable scope should be conveyed to the user. This approach reduces both the risk of exaggerated claims and the risk of underrepresenting the actual risk.\u003C\u002Fp>\n\u003Ch2>User Groups at Risk\u003C\u002Fh2>\n\u003Cp>The group at the highest risk consists of customers who, before 2024 or around that period, submitted an RMA, warranty, repair, replacement, or service request for MSI products. These individuals can be targeted with messages that seem realistic regarding the product model and service process. The second risk group includes people who use the same email address for work accounts, gaming accounts, shopping accounts, or financial services. Even if a password leak has not been confirmed, attackers can combine the email address with other data to make account recovery or phishing attempts more convincing. The third risk group consists of users whose physical address and phone number have not changed; these individuals may be called or sent SMS messages under the pretext of package delivery, warranty renewal, device replacement, or service fees.Hardware enthusiasts, gamers, system builders, and small businesses should also be careful; because warranty information related to expensive hardware products can be used in scenarios such as counterfeit part replacement or additional payment requests. For users who open service requests via corporate email, the risk can also be transferred to the work environment. Therefore, any support message should be additionally verified, even if it creates a sense of trust in the user because they have previously opened a service request.\u003C\u002Fp>\n\u003Ch2>Urgent Measures to Be Taken\u003C\u002Fh2>\n\u003Cp>Users matching this record should first check MSI warranty and service requests in recent years and be cautious of unexpected emails, calls, or text messages related to these requests. In messages asking for payment, shipping labels, device replacement, or additional documents regarding the warranty process, it is preferable to log into the official account in a separate tab before clicking any links. Short links, file attachments, and documents containing macros in emails should not be opened. Even if the person calling on the phone provides correct details such as product model, address, or service number, payment or identity information should not be shared; communication should be restarted through the official support channel. Users should also be careful of messages pretending to be from courier companies, as address and phone information may have been leaked.A strong and unique password should be used for the email account, and two-step verification should be enabled. Even if the password is not a verified data field in this case, the security of the email account limits subsequent steps that may arise from fake support messages. Order history, registered addresses, and session history should be checked on shopping and hardware store accounts opened with the same email address. Unnecessary old address and phone information should be removed from the accounts.\u003C\u002Fp>\n\u003Ch2>Long-Term Security Strategies\u003C\u002Fh2>\n\u003Cp>The MSI incident shows that technical support and warranty records should also be considered high-value customer data. In the long term, users should provide only the necessary information in service requests, consider using a more controlled communication address instead of a personal email, and monitor notifications from hardware manufacturers with a separate security routine. Using a password manager, maintaining a strong email account, and making two-factor authentication permanent are basic defenses. Additionally, deleting old addresses registered in shopping and service accounts, updating unused phone numbers, and leaving unnecessary profile fields blank reduce risk.On the company side, access control for RMA records, general indexing restrictions, record export controls, regular authorization reviews, and log inspections are critically important. In customer service panels, only authorized personnel should access the necessary data, old records should be cleaned up at the end of their retention period, and open access tests should be conducted regularly. The objective on the user side is to make it harder for service data to be used in future fraud scenarios. This is possible by reducing communication channels, independently verifying incoming requests, and keeping only the minimum required personal information in accounts.\u003C\u002Fp>\n\u003Ch2>Record Control and User Action\u003C\u002Fh2>\n\u003Cp>A match with the MSI record indicates that the relevant email address is found among the RMA and warranty records as of July 2024. When the user sees this result, they should first check with MSI whether there have been any past service, returns, repairs, or warranty requests. If such a request exists, new messages related to that request should be examined particularly carefully. Even if the message correctly includes the product model, address, or service number, this detail alone should not be considered proof of security. It is safer to access the official support page by typing the address manually rather than through a link. The user should check the security settings of their email account, log out of unrecognized sessions, and enable two-factor authentication.Due to phone number leaks, cargo, service, or fee requests received via SMS should also be verified separately. Unexpected delivery notifications, payment requests upon delivery, or device replacement offers due to physical address leaks should be considered suspicious. In this incident, since the password leak was not confirmed, the focus is on reducing phishing, fake support, and delivery fraud risks rather than changing the password. Still, using strong passwords and additional verification on important accounts associated with the same email address limits the impact of subsequent attack attempts.\u003C\u002Fp>","","MSI Data Breach (250 Thousand Reported Records)","MSI Data Breach. 250 Thousand reported records were reported. Reported data: Email addresses, Names, Phone numbers. Review the scope, risks, and protective…","\u002Fuploads\u002Flogo\u002Fmsi_com.webp",false,{"name":7,"sector":36,"country":37,"website":10,"websiteArchiveUrl":30,"websiteStatus":30,"websiteCheckedAt":20},"Computer hardware \u002F consumer electronics","Taiwan"]